Pontefract Castle Visitor Centre

Coronavirus Measures at Pontefract Castle

Pontefract Castle is Covid-19 secure and is welcoming back visitors.

There are steps in place to ensure everyone's safety, so your visit will be a little different.

Please take some time to read this page in advance of your visit so you know what to expect.

Good To Go

Grounds

Pontefract Castle grounds are now open at 8:30am during the week and at 9:30am at the weekend. The grounds close at 5pm daily with last entry at 4.30pm

Entrance is free and you do not need to book in advance. 

The castle is available for a limited number of people at any one time to allow for social distancing. 

A one way system is in place around the grounds and is clearly signposted. This is a mainly clockwise route. Social distancing must be followed at all times. A copy of the site map can be found HERE.

All benches, seats, railings, audio interpretation boards will be cleaned daily by site staff.

The Sally Port is closed and there is no access to the dungeons.

The play area is open 10am-4pm and is cleaned daily.

Visitor Centre

Liquorice Cafe: OPEN for takeaway options Wed to Fri 10am - 3pm and Sat to Sun 10am - 4pm

Castle gift shop: OPEN Tues-Sun 10am-4pm

Toilets: OPEN daily 10am-4pm

Exhibition area: OPEN Tues-Sun 10am-4pm

Activity zone : CLOSED

The entrance to the Liquorice Cafe, Gift Shop and exhibition area is via the sliding doors in the Visitor Centre building.

You will need to wear a face covering in the Visitor Centre, Gift Shop, Liquorice Cafe and toilets, unless you are medically exempt.

Under the UK Government's NHS Test and Trace scheme we are also required to ask every visitor over the age of 16 to provide their name and contact details. These will be kept secure for 21 days before being destroyed.

Occupancy levels are monitored by staff, and it may be necessary to queue outside the building until there is space inside to continue to safely follow social distancing guidelines.

External toilet doors are propped open to allow ventilation and access without touching doors, and hand sanitiser is available in the toilet entrance foyer. The urinals in the men’s toilets are designated out of action. Visitors should wear face coverings and follow social distancing guidelines when using the toilets. Toilets are closed daily at 12noon and 4pm for cleaning.

At busy times a queuing system will be in place for the toilets along the wall of the activity zone outside the building. This will be monitored by a member of staff. 

 

The Liquorice Cafe

The café is open Wednesday to Friday from 10am until 3pm, and on weekends from 10am until 4pm for takeaway options only. A copy of the menu can be found HERE.

Only one member of staff will be allowed behind the counter at any one time, so please be aware service may be slightly slower.

Entry to the café is via the sliding doors to the visitor centre. Visitors using the café can also leave via the sliding doors. Face coverings are required in the cafe at all times, unless you are medically exempt.

Where possible, please restrict waiting in the cafe queue to one person per household, with all others waiting outside.

Occupancy levels are monitored by staff, and it may be necessary to queue outside of the visitor centre until there is space inside to continue to safely follow social distancing guidelines.