Pontefract Castle Visitor Centre

Coronavirus Measures at Pontefract Castle

Pontefract Castle is Covid-19 secure and is welcoming back visitors on reduced opening hours.

There are new steps in place to ensure everyone's safety, so your visit will be a little different.

Please take some time to read this page in advance of your visit so you know what to expect.

Good To Go

Grounds

Pontefract Castle grounds are now open at 8:30am during the week and at 9:30am at the weekend. Entrance is free and you do not need to book in advance. The site will be closing at 4pm, an hour earlier than previously advertised, to allow for additional cleaning by staff.

A member of staff will greet visitors near the main gate during the busiest periods, will explain what is open, the one way systems around the site and be available to answer any questions.

The castle will only be available for a limited number of people at any one time to allow for social distancing. 

A one way system will be in place around the grounds and will be clearly signposted. This will be a mainly clockwise route. Social distancing must be followed at all times. A copy of the site map can be found HERE.

The Sally Port will be closed and there will be no access to the dungeons.

The play area will be open. Please wash hands or use hand sanitiser after using the play area.

All benches, seats, railings, audio interpretation boards and the play area will be cleaned daily by site staff.

Visitor Centre

• Liquorice Cafe: OPEN for takeaway options Wed to Sun 10am-3pm

• Toilets: OPEN daily 10am-3pm

• Activity zone, exhibition area and gift shop: CLOSED

The entrance to the cafe will be via the sliding doors in the visitor centre building. The exhibition area and gift shop will not be available. 

Occupancy levels will be monitored by staff, but it may be necessary to queue outside of the visitor centre until there is space inside to continue to safely follow social distancing guidelines.

External toilet doors will be propped open to allow access without touching doors and hand sanitiser will be available in the toilet entrance foyer. The urinals in the men’s toilets will be designated out of action. Visitors should follow social distancing guidelines when using the toilets. Toilets will be closed at 12noon and 3pm for cleaning.

At busy times a queuing system will be in place for the toilets along the wall of the activity zone outside the building. This will be monitored by a member of staff. 

 

The Liquorice Cafe

The café is open Wednesday to Sunday from 10am until 3pm. A copy of the menu can be found HERE. Customers will need to take any food and drink outside. Only one member of staff will be allowed behind the counter at any one time, so please be aware service may be slightly slower.

Entry to the café will be via the sliding doors to the visitor centre. Visitors using the café can also leave via the sliding doors. The far café doors will be used as an emergency exit only due to the risk of slipping on the ground outside.

There will be limited outdoor seating available and any seating not suitable for use will be marked clearly. Outdoor seating can only be used by 1 bubble at a time.

Occupancy levels will be monitored by staff, but it may be necessary to queue outside of the visitor centre until there is space inside to continue to safely follow social distancing guidelines.