Pontefract Castle Visitor Centre

Coronavirus Measures at Pontefract Castle

Pontefract Castle is Covid-19 secure and is welcoming back visitors.

There are steps in place to ensure everyone's safety, so your visit will be a little different.

Please take some time to read this page in advance of your visit so you know what to expect.

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Pontefract Castle Covid-19 Measures from 19 July

Pontefract Castle is following VisitEngland guidelines in order to ensure that it is safe to visit.

From 19 July we want you to visit Pontefract Castle and its Visitor Centre with confidence and feel safe.

We are therefore keeping many of our safety measures in place. This will include:

  • Asking everyone to wear face coverings when indoors, if they can
  • Asking everyone to sanitise their hands
  • Using a one way system in the Liquorice Cafe
  • Carrying out additional cleaning on site and indoors
  • Keeping doors open to increase ventilation

Entrance is free and you do not need to book in advance. 

A copy of the site map can be found HERE.

Site staff will continue to carry out daily cleaning of the play area, all benches, seats, railings and audio interpretation boards.

Unfortunately, the castle dungeon will remain closed until later in the year.

Visitor Centre - From 19 July

We will continue to ask all staff and visitors to wear a face covering in the Visitor Centre, Gift Shop, Liquorice Cafe and toilets, unless you are medically exempt.

All visitors should sanitise their hands on entering the Visitor Centre and Toilets, and hand gel is available throughout the building.

Under the UK Government's NHS Test and Trace scheme we will also ask every visitor over the age of 16 to provide their name and contact details. These will be kept secure for 21 days before being destroyed.

External toilet doors are propped open to allow ventilation and access without touching doors, and hand sanitiser is available in the toilet entrance foyer. The urinals in the men’s toilets are designated out of action. 

Visitors are asked to make space for other visitors and staff who may feel uncomfortable without social distancing in place.

Toilets are closed daily at 12noon and 4pm for cleaning.

At busy times we may use a queuing system for the toilets along the wall of the activity zone outside the building. This will be monitored by a member of staff. 

Liquorice Cafe: OPEN for takeaway options Wed to Fri 10am - 3pm and Sat to Sun 10am - 4pm

Castle gift shop: OPEN Tues-Sun 10am-4pm

Toilets: OPEN daily 10am-4pm

Exhibition area: OPEN Tues-Sun 10am-4pm

Activity zone : CLOSED

The Liquorice Cafe

The café is open Wednesday to Friday from 10am until 3pm, and on weekends from 10am until 4pm for takeaway options only. A copy of the menu can be found HERE.

Only one member of staff will be allowed behind the counter at any one time, so please be aware service may be slightly slower.

Entry to the café is via the sliding doors to the visitor centre. We ask that face coverings are worn in the cafe at all times, unless you are medically exempt.

Where possible, please restrict waiting in the cafe queue to one person per household, with all others waiting outside.

Occupancy levels are monitored by staff, and it may be necessary to queue outside of the visitor centre until there is space inside.